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877-249-2393

Frequently Asked Questions

Do you accept purchase orders?  

Yes, we accept purchase orders from schools, hospitals, and government institutions in the United States and Canada. After processing your order, we will send you an invoice with a bill due on a net 30 basis.

How can I submit a purchase order? 

Your can fax your PO to  877-259-9419, email it to purchaseorder@nationalautismresources.com, or to upload it now click here. You can also mail it to:
National Autism Resources
77 Solano Square #308
Benicia CA 94510

Can I place my purchase order over the telephone?  

No we need a signed purchase order for every order.
 
Do I have to pay sales tax?
We collect sales tax only for the state of California.
 
How long will it take to receive my order?  

It usually takes 5-10 business days for orders to reach U.S. customers and 10-14 business days for Canadian locations. Please note that all shipments to an APO or FPO may take 6 to 8 weeks.

Do you share my personal information?  
 
Never!

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Please take care when ordering larger therapy equipment. Swings and sensory furniture are often custom made per order and can not be returned without a significant restocking fee of up to 40% depending on the item.

For hygiene reasons we cannot accept returns of oral motor and chewable products.

You should expect to receive your refund within four weeks of sending in your package.  However, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

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